FAQs

Understand how we work

Click & Collect & Delivery – Frequently Asked Questions (FAQs)

Where are you based?

We are proudly based in South Africa and operate across both South Africa and Zimbabwe.

Do you offer delivery?

Absolutely. We offer door-to-door delivery after payment is confirmed. We’ll be in touch to arrange a convenient delivery time and location.

What payment methods do you accept?

PayPal
Debit Cards (Visa & Mastercard)

If you’re not sure which method to use, just reach out and we’ll guide you.

Do you offer refunds?

We do not offer refunds at this time. Please ensure your order is correct before finalizing payment. We’re always happy to help clarify anything before you buy.

Is payment required before delivery or collection?

Yes, we only process deliveries or prepare orders for collection after payment is confirmed.

Why do you need my contact details?

We need your phone number or WhatsApp to coordinate your delivery or collection. Without it, we can’t complete your order.

Can I trust your service?

Yes – we’re a trusted and growing business with over 2 purchases made every minute. Customer satisfaction and fast service are what we pride ourselves on.

How do I get in touch with you?

You can contact us directly via WhatsApp or phone after placing your order. Our team is ready to assist you with any queries about your order or delivery.

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